Privacy Policy

Toilet Washers is committed to safeguarding and respecting your privacy. This policy outlines how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (GDPR):contentReference[oaicite:22]{index=22}. Please read it carefully to understand our practices regarding your personal data.

What Data We Collect

We may collect personal information that you provide when using our services or website, such as:

• Contact Data: Name, email address, phone number, and postal address (collected when you fill out our booking form or contact us).
• Service Details: Information about your cleaning requirements (service type, preferred date/time, any notes or attachments you provide).
• Cookies: With your consent, we use cookies for analytics and advertising. Analytics cookies (Google Analytics 4) help us understand website traffic and usage, and advertising cookies (Google AdSense) help display relevant ads. These cookies are only set if you accept them via our cookie consent banner.

How We Use Your Data

We use your personal data solely for legitimate business purposes, namely:

• Providing Services: To process your booking requests and provide the cleaning services you have requested (this includes contacting you to confirm details or schedule appointments):contentReference[oaicite:23]{index=23}.
• Communication: To respond to inquiries or send confirmations and updates related to your bookings.
• Improvement of Website: If analytics cookies are accepted, to analyze how our website is used so we can improve user experience (aggregated data, no personally identifying info without your consent).
• Advertising: If advertising cookies are accepted, to display ads in a compliant manner. (We do not share personal data with advertisers; ads are contextual or based on consented cookies.)

Legal Basis for Processing

Our legal bases for processing personal data include:

• Contract: When you book a service, we process your data to fulfill that contract (the cleaning service request).
• Legitimate Interests: We may process data to improve our services and business (for example, basic analytics) in ways that do not override your privacy rights.
• Consent: We rely on your consent for optional activities like placing analytics and advertising cookies. You have the right to withdraw consent at any time (see "Cookies" and "Your Rights" sections).

Data Sharing and Disclosure

Your personal data is treated as strictly confidential. We do not sell or rent your information. We share it only in limited scenarios:

• Service Fulfillment: Internally with our cleaning team or staff who need the details to carry out your requested service (they are bound by confidentiality).
• Service Providers: Occasionally we might use third-party tools or services for emailing (e.g., our website’s email system) or analytics/ads (Google) – in such cases, data sharing is limited to what's necessary and in compliance with privacy laws.
• Legal Requirements: If required by law or regulation (for example, for tax or accounting purposes, or by a lawful request from authorities), we may have to disclose certain information.

Data Security

We implement appropriate security measures to protect your personal data. This includes technical measures (such as encryption and secure servers) and organizational measures (limiting access to personal data to authorized personnel only). We strive to prevent unauthorized access, alteration, or disclosure of your data:contentReference[oaicite:24]{index=24}. However, note that no internet transmission is 100% secure, so we cannot guarantee absolute security.

Data Retention

We retain personal data only as long as necessary for the purposes set out above. For example, booking records and receipts may be kept for a number of years to comply with legal and financial record-keeping requirements (e.g. five to six years for tax purposes):contentReference[oaicite:25]{index=25}. After such time, or upon your request, we will securely delete or anonymize your information, unless we are required to keep it longer by law.

Your Rights

Under GDPR, you have several rights regarding your personal data. These include:

• Right of Access: You can request a copy of the personal data we hold about you:contentReference[oaicite:26]{index=26}.
• Right of Rectification: You have the right to ask us to correct any inaccuracies in your personal data.
• Right to Erasure: You can request that we delete your personal data if it is no longer necessary for us to retain it (also known as the "right to be forgotten").
• Right to Restrict Processing: You can ask us to restrict how we process your data in certain circumstances, such as while a complaint about data accuracy is being resolved.
• Right to Data Portability: Where applicable, you have the right to obtain your personal data in a commonly used format and have it transmitted to another data controller at your request:contentReference[oaicite:27]{index=27}:contentReference[oaicite:28]{index=28}.
• Right to Object: You may object to processing of your data for certain purposes. For instance, you can opt out of any direct marketing or withdraw consent for cookies at any time.

To exercise any of these rights, please contact us using the details in the Contact section below. We will respond in accordance with applicable law.

Cookies and Tracking Technologies

We use cookies on our website only with your consent. When you first visit, you are given the option to Accept or Reject cookies, and to choose your preferences. Cookies we may use include:

• Analytics Cookies: (Google Analytics) These help us understand how visitors use our site (e.g., which pages are most popular, how people navigate). We do **not** load Google Analytics unless you opt-in via the cookie banner, in line with GDPR requirements:contentReference[oaicite:29]{index=29}.
• Advertising Cookies: (Google AdSense) These are used to display ads. We use Google's AdSense which may use cookies to show personalized ads. Again, these are only enabled if you consent. If consent is not given, ads (if shown) will be non-personalized or the AdSense script will not load at all.

You can change your cookie preferences at any time by clicking "Manage Cookies" at the bottom of the site, which re-displays the consent options. For more details on cookies, you can read our Cookie Policy (embedded in this section) or contact us.

Contact Us

If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact us at:

Email: enquiries@toiletwashers.com

Postal Address: Sleaford, Lincolnshire, NG34 7BT, United Kingdom

We will do our best to address your inquiry promptly and thoroughly.

Complaints

If you believe your data has been handled inappropriately or your requests have not been satisfactorily addressed, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):contentReference[oaicite:30]{index=30}. You can contact the ICO at ico.org.uk or via telephone at +44 303 123 1113.

Policy Updates

We may update this Privacy Policy from time to time (for example, to reflect changes in the law or our services). Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically. Your continued use of our services after any changes indicates acceptance of the updated policy.

Last updated: December 2025